Key Metrics
2026-03-30 → 2026-04-29
Reopen Rate
0.0%
Tickets reopened / created
First Reply Time
—
Weighted avg, calendar hrs
Avg Touches
—
Replies to resolution
Total Solved
0
Tickets solved in period
CSAT
—
Good ratings / rated
AHT Full Resolution
—
Creation → solved, biz hrs
AHT Active Handle
—
Excl. hold / pending time
Total Hours Worked
0m
Logged-in time, all agents
Avg Solves / Hour
—
Throughput per logged hr
QA Instascore
—
LevelAI auto-QA avg
Channel Breakdown
Tickets solved by channel over time
No data for selected period
Metric Trends
Select metrics to overlay on the same axis
No data for selected period
AHT by Channel
Avg handle time split by email, chat, phone
No AHT data for selected filters
Contact Sub-Reason Breakdown
Ticket volume by sub-reason (complexity proxy)
No sub-reason data for selected period
Team Comparison
Key metrics across all four teams
No data for selected period
Agent Leaderboard
All agents for the selected period — click any column header to sort
No agent data for selected period